If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. American Express Prepaid Card Management Corporation's license number is 29985. American Express Travel Related Services Company, Inc.'s license number is 9001.
Suspected violations of the Transmitters of Money Act may be reported to the Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (License #9172; NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (License #9026; NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services.
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.
American Express entities American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-877-297-4438. If you have a complaint regarding an American Express travelers cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express FX International Payments service, contact the customer service division of American Express by calling 1-888-391-9971. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov.
American Express Travel Related Services Company, Inc. maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:
| Jurisdiction | Regulatory Agency | Type of License |
|---|---|---|
| ALABAMA | Alabama Securities Commission | Sale of Checks |
| ALASKA | Alaska Division of Banking and Securities | Money Services Business |
| ARIZONA | Arizona Department of Financial Institutions | Money Transmitter |
| ARKANSAS | Arkansas Securities Department | Money Transmitter |
| CALIFORNIA | California Department of Business Oversight | Money Transmitter |
| COLORADO | Colorado Division of Banking | Money Transmitter |
| CONNECTICUT | Connecticut Department of Banking | Money Transmitter / Payment Instruments |
| DELAWARE | Delaware Office of the State Bank Commissioner | Sale of Checks and Transmission of Money |
| DISTRICT OF COLUMBIA | District of Columbia Department of Insurance, Securities and Banking | Money Transmitter |
| FLORIDA | Florida Office of Financial Regulation | Money Transmitter |
| GEORGIA | Georgia Department of Banking and Finance | Sale of Checks |
| GUAM | Department of Revenue and Taxation | Foreign Exchange / Travelers Checks |
| HAWAII | Hawaii Division of Financial Institutions | Money Transmitter |
| IDAHO | Idaho Department of Finance | Money Transmitter |
| ILLINOIS | Illinois Department of Financial & Professional Regulation Division of Financial Institutions | Money Transmitter |
| INDIANA | Indiana Department of Financial Institutions | Money Transmitter |
| IOWA | Iowa Division of Banking | Money Services |
| KANSAS | Kansas Office of the State Bank Commissioner | Money Transmitter |
| KENTUCKY | Kentucky Department of Financial Institutions | Money Transmitter |
| LOUISIANA | Louisiana Office of Financial Institutions | Sale of Checks / Money Transmitter |
| MAINE | Office of the Commissioner of Financial Regulation – Maine Bureau of Consumer Credit Protection | Money Transmitter |
| MARYLAND | Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation | Money Transmitter |
| MASSACHUSETTS | Massachusetts Office of Consumer Affairs and Business Regulation License No. CS0005 | Sale of Checks |
| MASSACHUSETTS | Massachusetts Office of Consumer Affairs and Business Regulation License No. FT0599 | Foreign Transmittal Agency |
| MICHIGAN | Michigan Department of Insurance and Financial Services | Money Transmitter |
| MINNESOTA | Minnesota Department of Commerce | Money Transmitters |
| MISSISSIPPI | Mississippi Department of Banking and Consumer Finance | Money Transmitters |
| MISSOURI | Missouri Division of Finance | Sale of Checks |
| NEBRASKA | Nebraska Department of Banking and Finance | Sale of Checks and Funds Transmission |
| NEVADA | Nevada Department of Business and Industry | Money Transmitter |
| NEW HAMPSHIRE | New Hampshire Banking Department | Money Transmitter |
| NEW JERSEY | New Jersey Department of Banking and Insurance | Money Transmitter |
| NEW MEXICO | New Mexico Financial Institutions Division | Money Transmitter |
| NEW YORK | State of New York Department of Financial Services | Money Transmitter |
| NORTH CAROLINA | North Carolina Commissioner of Banks | Money Transmitter |
| NORTH DAKOTA | North Dakota Department of Financial Institutions | Money Transmitter |
| OHIO | Ohio Division of Financial Institutions | Money Transmitter |
| OKLAHOMA | Oklahoma Office of State Bank Commissioner | Sale of Checks |
| OKLAHOMA | Oklahoma Office of State Bank Commissioner | Money Transmitter |
| OREGON | Oregon Division of Finance and Corporate Securities | Money Transmitter |
| PENNSYLVANIA | Pennsylvania Department of Banking and Securities | Money Transmitter |
| PUERTO RICO | Commissioner of Financial Institutions of Puerto Rico | Money Transmitter |
| RHODE ISLAND | Rhode Island Division of Banking | Sale of Checks |
| RHODE ISLAND | Rhode Island Division of Banking | Electronic Money Transfers |
| SOUTH DAKOTA | South Dakota Division of Banking | Money Transmitter |
| TENNESSEE | Tennessee Department of Financial Institutions | Money Transmitter |
| TEXAS | Texas Department of Banking | Money Transmitter |
| UTAH | Utah Department of Financial Institutions | Issuing and Selling Money Orders, Travelers Checks or Other Instruments |
| VERMONT | Department of Financial Regulation | Money Services |
| VIRGINIA | Virginia Bureau of Financial Institutions | Money Transmitter |
| WASHINGTON | Washington Department of Financial Institutions | Money Transmitter |
| WEST VIRGINIA | West Virginia Division of Financial Institutions | Money Transmitter |
| WISCONSIN | Wisconsin Department of Financial Institutions | Seller of Checks |
| WYOMING | Wyoming Division of Banking | Money Transmitter |
| USVI | Government of the Virgin Islands of the United States Division of Banking and Insurance | Money Transmitter |
American Express Prepaid Card Management Corporation maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:
| Jurisdiction | Regulatory Agency | Type of License |
|---|---|---|
| ALABAMA | Alabama Securities Commission | Sale of Checks |
| ALASKA | Alaska Division of Banking and Securities | Money Services Business |
| ARIZONA | Arizona Department of Financial Institutions | Money Transmitter |
| ARKANSAS | Arkansas Securities Department | Money Transmitter |
| CALIFORNIA | California Department of Financial Institutions | Money Transmitter |
| COLORADO | Colorado Division of Banking | Money Transmitter |
| CONNECTICUT | Connecticut Department of Banking | Money Transmitter |
| DELAWARE | Delaware Office of the State Bank Commissioner | Sale of Checks and Money Transmitter |
| DISTRICT OF COLUMBIA | District of Columbia Department of Insurance, Securities and Banking | Money Transmitter |
| FLORIDA | Florida Office of Financial Regulation | Money Transmitter |
| GEORGIA | Georgia Department of Banking and Finance | Check Seller |
| HAWAII | Hawaii Division of Financial Institutions | Money Transmitter |
| IDAHO | Idaho Department of Finance | Money Transmitter |
| ILLINOIS | Illinois Department of Financial and Professional Regulation | Money Transmitter |
| INDIANA | Indiana Department of Financial Institutions | Money Transmitter |
| IOWA | Iowa Division of Banking | Money Services |
| KANSAS | Kansas Office of the State Bank Commissioner | Money Transmitter |
| KENTUCKY | Kentucky Department of Financial Institutions | Money Transmitter |
| LOUISIANA | Louisiana Office of Financial Institutions | Sale of Checks / Money Transmitter |
| MAINE | Maine Bureau of Consumer Credit Protection | Money Transmitter |
| MARYLAND | Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation | Money Transmitter |
| MICHIGAN | Michigan Department of Insurance and Financial Services | Money Transmitter |
| MINNESOTA | Minnesota Department of Commerce | Money Transmitters |
| MISSISSIPPI | Mississippi Department of Banking and Consumer Finance | Money Transmitter |
| MISSOURI | Missouri Division of Finance | Sale of Checks |
| NEBRASKA | Nebraska Department of Banking and Finance | Sale of Checks and Funds Transmission |
| NEVADA | Nevada Department of Business and Industry | Money Transmitter |
| NEW HAMPSHIRE | New Hampshire Banking Department | Money Transmitter |
| NEW JERSEY | New Jersey Department of Banking and Insurance | Money Transmitter |
| NEW MEXICO | New Mexico Financial Institutions Division | Money Transmitter |
| NEW YORK | State of New York Department of Financial Services | Money Transmitter |
| NORTH CAROLINA | North Carolina Commissioner of Banks | Money Transmitter |
| NORTH DAKOTA | North Dakota Department of Financial Institutions | Money Transmitter |
| OKLAHOMA | Oklahoma Office of State Bank Commissioner | Sale of Checks |
| OKLAHOMA | Oklahoma Office of State Bank Commissioner | Money Transmitter |
| OREGON | Oregon Division of Finance and Corporate Securities | Money Transmitter |
| PENNSYLVANIA | Pennsylvania Department of Banking and Securities | Money Transmitter |
| PUERTO RICO | Commissioner of Financial Institutions of Puerto Rico | Money Transmitter |
| RHODE ISLAND | Rhode Island Division of Banking | Sale of Checks |
| RHODE ISLAND | Rhode Island Division of Banking | Electronic Money Transfers |
| SOUTH DAKOTA | South Dakota Division of Banking | Money Transmitter |
| TENNESSEE | Tennessee Department of Financial Institutions | Money Transmitter |
| TEXAS | Texas Department of Banking | Money Transmitter |
| UTAH | Utah Department of Financial Institutions | Issuing and Selling Money |
| VERMONT | Department of Financial Regulation | Money Services |
| VIRGINIA | Virginia Bureau of Financial Institutions | Money Transmitter |
| WASHINGTON | Washington Department of Financial Institutions | Money Transmitter |
| WEST VIRGINIA | West Virginia Division of Financial Institutions | Money Transmitter |
| WISCONSIN | Wisconsin Department of Financial Institutions | Seller of Checks |
| WYOMING | Wyoming Division of Banking | Money Transmitter |
| USVI | Government of the Virgin Islands of the United States Division of Banking and Insurance | Money Transmitter |