Due to COVID-19 work and travel restrictions, our call centers are currently experiencing unusually long wait times. Additionally, shipments to and from impacted areas may be affected, as well as shipments moving within those areas. Find Out More
If you have questions about your American Express® Gift Card, please read below or call Customer Care.
Amid ongoing concerns about the coronavirus COVID-19, we are closely monitoring the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As we take a number of precautionary measures for the health and safety of our employees, customers, and partners, we want to address questions we have received regarding customer orders and our business operations.
Due to COVID-19 work and travel restrictions, our call centers are currently experiencing unusually long wait times. Additionally shipments to and from impacted areas may be affected, as well as shipments moving within those areas.
Please reach out to our customer care team if you are experiencing delays.
Where can I ship a Gift Card to?
American Express Gift Cards can be delivered to the purchaser or the recipient. American Express® Business Gift Cards can only be shipped to the business entity that placed the order.
We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses.
How long does it take for a Gift Card to be delivered?
Delivery time depends on the shipping method selected. You can opt for Rush (2-3 business days), Expedited (3-4 business days), or Standard (5-6 business days). If your Gift Card order hasn’t arrived within ten business days of placing the order, please call 1-833-205-8622 with your order reference number and the payment card number that was used for the order.
Existing American Express Customers
Why doesn’t my American Express user ID work on AmexGiftCard.com?
AmexGiftCard.com is a separate website with its own user ID and password, and therefore your American Express user ID cannot be used to sign in to the site. Once you create your user ID and password on AmexGiftCard.com, you can sign in to the website and view past orders placed after July 17, 2018, modify personal information, and create an address book for future orders.
Why am I unable to view my American Express payment method details and personal information when I sign in to AmexGiftCard.com?
AmexGiftCard.com is a separate website that does not automatically import your American Express payment method details and personal information from AmericanExpress.com. However, you can set up a user ID and password on AmexGiftCard.com and view past orders placed after July 17, 2018, modify personal information, and create an address book for future orders.
Where can I find my order history?
To view orders placed after July 17, 2018, sign in to AmexGiftCard.com with your user ID and password, and view past orders under My Account. For orders placed before July 17, 2018, please call 1-877-297-4438.
What payment methods can I use to purchase a Gift Card?
You can purchase Gift Cards using American Express, Visa, Mastercard or Discover credit cards.
Lost or Stolen Cards
What do I do if my Gift Card is lost or stolen?
If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-205-8622. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement Card unless you provide your Card number and all other requested information. If our records show a balance remaining on the Card, we will cancel the lost Card and issue a replacement Card to you in an amount equal to the remaining balance.
How do I use my American Express Gift Card?
Simply present your Card at the time of payment. Press "credit" on the keypad and sign the receipt. As you use your Card, the balance is reduced by the full amount of each purchase including taxes, charges, and other fees, if any. You can use your Card to pay the full amount of the purchase and applicable taxes if the balance on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance by using two payment methods, you must notify the merchant before completing the transaction.
How do I activate my Gift Card?
To activate your Gift Card, call the toll-free number listed on the back of your Card. You will need to provide your Card number, valid thru date, and security code located on the back of your Card. You can also activate your Card by signing in to AmexGiftCard.com/balance/ with your Card details.
We recommend that you sign your name on the back of the Gift Card, and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, 4-digit Card Identification Code on the front of the Card, 3-digit Card Security Code located on the back of the Card, Customer Service phone number.
Where can I use my American Express Gift Card?
You can use your American Express Gift Card virtually anywhere American Express Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.
Can I cancel an order?
Once your order is submitted, it cannot be changed or canceled.
Why was my Gift Card order canceled?
Please call Customer Service at 1-833-205-8622 to get details about your canceled order.
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Choose from over 20 American Express® Gift Card designs to find a perfect gift for all the important people in your life. Get a Business Gift Card for star employees or loyal customers. Or a Personal Gift Card for friends and family. Values range from $25 to $3,000, so American Express Gift Cards can be a thoughtful gift for any occasion. The benefits of American Express Gift Cards are numerous. They can be used virtually anywhere American Express is accepted in the U.S. Gift Card funds do not expire, there are no fees after purchase, and Gift Cards can be replaced if lost or stolen*. So, next time you need to say thank you, congratulations, or Happy Birthday, say it with a gift that shows you care.
View Money Services Business Disclosure for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.
Offers valid with promotion code at checkout until advertised expiration date. Offers cannot be combined. Offers are only valid on AmexGiftCard.com. Purchase Fees or Shipping Charges may apply subject to terms of the offer. Read specific offer for complete details. Please note that a promotion code provided in connection with a particular offer on AmexGiftCard.com is intended only for use by the recipient of the offer and is not valid on Gift Card or Business Gift Card purchases made through any third party sites.
Only credit, charge, and debit cards as well as fully registered and approved general purpose reloadable cards may be used to make purchases on the site. Single load cards (e.g. gift cards) may not be used. Gift Cards and Business Gift Cards are not available for sale to VT or HI residents. American Express does not accept payment methods with addresses from the states of VT or HI for Gift Cards or Business Gift Cards.
American Express Gift Cards and Business Gift Cards are issued by American Express Prepaid Card Management Corporation. For customer service, write American Express Gift Card Customer Care, PO Box 826, Fortson GA 31808.